TERMS AND CONDITIONS

TERMS AND CONDITIONS

USER

Terms and Conditions for Users

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE DOKANAMAR SERVICES

The access and use of the dokanamar services binds you in a contractual relationship between you and dokanamar. If you disagree with these Terms and Conditions due to any reason, you may not access or use the service. dokanamar holds the right to immediately terminate these Terms and Conditions with respect to you, or end or deny any offering/access at any point of time for any reason. dokanamar may also amend the  Terms and Conditions anytime. Your use or access to the services means your consent to all the Terms and Conditions, as amended.

1. ACCOUNT REGISTRATION

To register an account with dokanamar, you must have read and accepted the Terms, Conditions and Privacy Policy. While creating an account, you agree to provide the correct and up-to-date information, such as your name, email address, contact information, and payment method. The failure to provide inaccurate information can lead to your inability to access and use the Services. You will be held responsible for all the activities you perform under your Account.

Dokanamar has an authority to provide any personal information to a claims processor or an insurer if there is a complaint, dispute or conflict, which may include an accident, involving you and a Third Party Provider.

2. CODE OF CONDUCT AND REQUIREMENTS

The Service is unavailable for minors (below 18 years of age). You agree to not use the Services for lawful purposes, including transport of unlawful or hazardous materials. You also agree to not cause nuisance, inconvenience or property damage. You may be denied access to Services if you deny to provide the proof of identity.

dokanamar will only provide the first name to protect your identity. We suggest you not to share your last name.

3. MESSAGES AND PROMOTIONAL CODES

By creating an Account, you agree to receive communications with us, such as emails, and push notifications.

Promotional codes may be created by dokanamar that could be redeemed for Account credit or other benefits. You agree that the Promo Codes must be used in a lawful manner. It can be disabled by dokanamar at any time for any reason.

4. PAYMENT

By using the Services, you acknowledge that this will lead to the charges. The charges will be inclusive of taxes. The payment made by you will be non-refundable. After the payment, a receipt will be emailed to you. Moreover, you agree that the prices may increase due to high demand. You understand that any tips made to the driver are not mandatory. You may add an additional amount as a gratuity. You are under no obligation to do so. After completing the deliver you have to rate the driver.

5. ESTIMATED FARE

Dokanamar mobile app will provide the estimated fare when you book a selected product. You understand that the fare is only estimation and can change depending on the weather condition and traffic.

The GPS will detect the shortest route and the driver is bound to take that. If the driver is taking another route, you can mention that in the feedback while rating the driver. Also, when the driver passes through a toll, airport or an area with a surcharge, the toll amount will be added to your fare.

6. CANCELLATION CHARGES

You understand that if you cancel the ride, the cancellation charge of $1.00 will be deducted from your account. Moreover, the time spent and distance travelled by the driver will also be charged.

7. REPAIR OR CLEANING FEES

For dokanamar customers to enjoy safe, comfortable, drivers work hard to maintain a clean vehicle. Customers are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills. We, at dokanamar, recommend that customers should complete the meal or drink before starting the ride. Cleaning fees are assessed and charged according to the extent of the damage. These fees are paid in full to the vehicle’s driver. Fee assessments vary by type of mess and severity and may be charged as per quote obtained for cleaning service. In the event you are charged a cleaning fee, you will receive an updated trip receipt. If you were charged a cleaning fee you feel is inaccurate or unfair, please let us know here. In the event you are charged a cleaning fee, you will receive an updated trip receipt. You understand that the repair or cleaning fees may be applicable if you are found responsible for damaging the vehicle. dokanamar holds the right to charge the user for “wear and tear” and cleaning, if the user is responsible for the damages. The amount will be non-refundable.

8. MODIFICATIONS TO THE AGREEMENT

Dokanamar has the right to update the agreement at any point of time. If you continue to use the services, it shall mean your consent to the agreement.

9. RESTRICTED ACTIVITIES

By using the dokanamar platform, you agree to refrain from the following activities:

1.    Stalk, threaten, keeping weapons or harassing others.

2.    Violating any rules and regulations.

3.    Post any malicious content on dokanamar platform or social media.

4.    Discriminating anyone on the basis of race, sex, caste, religion, disability.

5.    Transfer or sell the User Name or Account to anyone.

6.    Impersonate any person or entity.

10. OTHER PROVISIONS

Claims of copyright infringement should be sent to dokanamar designated agent. Please visit dokanamar.com web page for the designated address and additional information.

11. NOTICE

Dokanamar may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account.


VENDORS

TERMS AND CONDITIONS FOR VENDORS

This website is operated by dokanamar.com offers this website, including all information, Products and services available from this site to you, the condition upon your acceptance of all terms and conditions stated here.

Visiting our site and agree to be bound by the following terms and conditions.

 

1) ONLINE STORE TERMS

 

By agreeing to these Terms, you represent that allow of dependent to use this site.

 

You may not use our site for any illegal or unauthorized purposes. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

2) GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time.

 

3) MODIFICATIONS TO THE SERVICE

 

We reserve the right at any time to modify or discontinue the Service or products (or any part or content thereof) without notice at any time.

 

We shall not be liable to you for any modification of the Products and Services.

 

4) PRODUCTS OR SERVICES

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy with you deal.

 

5) PAYMENT SYSTEM

 

All direct payment gateways is not applicable and not available (Credit Card, Online Bank Transaction). Just now is opened delivery hand in cash after completing delivery product to customer. We will hold payment to pay you for three days where deal with you as per exchange and returns policy.

 

6) USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you.

 

7) CUSTOMER’S INFORMATION

 

Customer’s personal information through the store is governed by our Privacy Policy. Our Privacy Policy you have to maintain properly.

 

8) PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses.

 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

9) TERMINATION

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

10) ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms and condition and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

Any ambiguities in the interpretation of these Terms and conditions shall not be construed against the drafting party.

 

11) GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.

 

12) CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

13) CONTACT INFORMATION

 

Questions about the Terms and condition should be sent to us at admin@dokanamar.com

 

 

 

 

 

 

 

 

 

EXCHANGE AND RETURN POLICY

We will always look after the good side of the buyer. That is why the quality of customer service is always a priority.

Considering the customer service aspect, we are committed to product verification and product return to facilitate product quality verification. However, subject to the following conditions:

A) Immediate product verification and happy return nicely. (In this case the process has to be completed in front or behind of the delivery man.)

B) After receiving the product, if the customer sees that the item is not supplied as per his demand, then I promise to return the product / goods to the delivery man immediately.

C) The product can be returned within three days, if the product / products are in packaging condition with specific tag of the product(s) and receipt. (If the condition remains intact in the condition in which the customer received the item).

FAULTY RETURNS

We want you to be satisfied with your sale but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! In this case vendors must take return or exchange the products.

 

With proper proof for the reason of faulty returns vendors must be bearded the delivery cost (Cost of Shipping).

Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.