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Example
000
Dokanamar collects your
information when you are using dokanamar mobile application, website, and other products and services
and through other communications you have with us.
This privacy notice applies to
people anywhere all around the world who use dokanamar app or services to book food delivery, or any other services.
This privacy notice explains
how dokanamar and
its affiliates work to collect the personal details of the users. The notice applies
to all users of apps, websites or other services.
dokanamar collects information you provide to us, like the details you
provide the platform while creating your account, modifying account or while
contacting the customer care. The details may include your name, email address,
phone number and payment details.
Dokanamar collects information about you in the following ways when you
use the services:
1.
Location
Information- Dokanamar
collects location data about the trip when you use the services for
transportation, food delivery or other services. The location will be detected
once you give the permission.
2.
Contact
Information- dokanamar will
also need your permission to access the address book on your device. We may
access and save names and contact details from the contact list to promote
social interactions via our services.
3.
Transaction
Information- dokanamar
collects transaction details when you use the services. Transaction details may
include the type of service requested, date and time the service was provided,
price, distance travelled, and other transaction details.
4.
Usage
and Preference Information- dokanamar collects information about how
you and site visitors interact with our services, preferences expressed, and
settings chosen. Sometimes, we do this via use of cookies, pixel tags and
similar technologies that create and maintain unique identifiers.
5.
Device
Information- dokanamar may
collect information about your mobile device, like hardware model, operating
system and version, software and file names and versions, preferred language,
unique device identifier, advertising identifiers, serial number, device motion
information, and mobile network information.
6.
Log
Information- dokanamar
collects server logs when you interact with the services, which might include
device IP address, access dates and times, app features or pages viewed, app
crashes and other system activity, type of browser, and the third-party site or
service you were using before interacting with our services.
Collecting information from
other sources, dokanamar may
combine that with information we receive via our services. This includes:
1.
If you decide to link,
create, or log in to an dokanamar
account with a payment provider or social media service, we may receive
information about you or your connections from that app or website.
2.
When you request an
on-demand service, our drivers may provide us with a user rating after
providing service to you.
3.
If you also interact
with our services in another capacity, for instance as a Driver or user of
other apps we provide, we may combine or associate that information with
information we have collected from you in your capacity as a User or rider.
The information that we collect
may be used to:
1.
Enhance
and improve the services- The information may be
collected to facilitate payments, send receipts, give products and services you
request, develop new features, and provide customer support.
2.
Perform
internal operations- The information might be helpful to
prevent fraud and abuse of our services, to troubleshoot software bugs and
operational problems, to conduct data analysis, testing, research, and to
monitor as well as analyze usage and activity trends.
3.
Send or
facilitate communications- The information may
facilitate communications between you and the driver, such as estimated times
of arrival (ETAs), or between you and a contact of yours at your direction in
connection with your use of certain features, like referrals, invites, split
fare requests, or ETA sharing.
4.
Send
communications of interest- The information will be
used to send you communications that we think will be of interest to you. The
information about products, services, promotions, news, and events of dokanamar and other companies, where
permissible and according to local applicable laws; and to process contest,
sweepstake, or other promotion entries and fulfill any related awards.
Dokanamar may disclose certain personal information to third party
service providers with whom it has contracted to provide certain services on
behalf of dokanamar. We
have listed them below for your understanding.
We use a third-party payment
platform, Stripe, to handle payments for delivering operated using the dokanamar app. We collect user’s bank
account information as well as use information about amounts paid by users to
drivers using the app to analyse trends and develop and integrate pricing
models.
We also use a third party
cloud-based communications platform, Twilio, that allows users to get their
initial OTP while logging into the app as well as to call without disclosing
their last name and phone number.
The third party service
providers will have access to limited information needed to perform their
functions. The personal information protection act requires providers to follow
their privacy standards to protect all personal information in accordance with
the law. Any disclosure of your personal information by dokanamar to a third party service
provider is conditional upon the information being used solely for the purpose
for which it has been disclosed.
The information, collected from
you, may be shared as follows:
Dokanamar may share your information with:
1.
Drivers- To
enable them to provide the services you request. dokanamar shares your name, average user rating given by Drivers, and
pickup and/or drop-off locations with Drivers.
2.
Third
Parties- To provide you a service you requested via a partnership
or promotional offering made by a third party or us.
3.
General
Public- Submitting content in a public forum, like blog comments,
social media posts, or other features of our services that are viewable by the
general public.
We may share your information:
1.
With law enforcement
officials, government authorities, or other third parties if we believe your
actions are inconsistent with our User agreements, Terms of Service, or
policies, or to protect the rights, property, or safety of dokanamar or others.
If you wish to modify/cancel
your account, you can do that any time by logging into the app. Please note
that in some cases, we have to retain certain information about you as required
by law, or for legitimate business purposes to the extent permitted by law. For
example- If you have a standing credit or debt on your account, or if we
believe you have committed fraud or violated our Terms, we may seek to resolve
the issue before deleting your information.
You may opt out of promotional
messages, at any time, from us by following the instructions in those messages.
We may still send you non-promotional communications, such as your account
details, services you have requested, or our ongoing business relations.
We use cookies to store
visitors preferences, record session information. The information we obtain
from cookies may be used to improve site usability and for marketing purposes.
Our advertisers, sponsors, and partners may also send you cookies.
Dokanamar may use customer information from time to time for new,
unanticipated uses not previously disclosed in our privacy notice. In case of
the change in our information practices in future, we will policy changes to
our website to notify you the changes. We encourage you to check our website
from time to time if you are concerned about how your information is used.
For any
other information, you can contact at support - dokanamar1@gmail.com