PLEASE READ AND ACCEPT OUR
TERMS AND CONDITIONS CAREFULLY BEFORE USING THE DOKANAMAR TO GO APP ON BOTH
MOBILE AND WEB BASED PLATFORMS (THE “SERVICES”) OPERATED BY DOKANAMAR.COM.
(“US”, “WE” OR “OUR’ ).
Your access and use of the app
constitutes your agreement to the terms and conditions which establishes a
contractual relationship between you and dokanamar. If you do not agree to
these Terms, you may not access or use the Services. These Terms expressly
supersede prior agreements or arrangements with you dokanamar reserves the
right to terminate the agreement in case of any non-compliance by temporary
suspension of access to the app.
Supplemental terms may apply to
certain Services, such as policies for a particular event, activity or
promotion, and such supplemental terms will be disclosed to you in connection
with the applicable Services. Supplemental terms are in addition to, and shall
be deemed a part of, the Terms for the purposes of the applicable Services.
Supplemental terms shall prevail over these Terms in the event of a conflict
with respect to the applicable Services.
Dokanamar may amend this
agreement from time to time. Users shall be notified of the amendment wherein
which the amendments will be effective upon dokanamar posting of the updated
agreement in the platform. Your continued access of the platform is
automatically considered as consent to the agreement.
You acknowledge that dokanamar does
not function as a transportation service provider or own any vehicles for
transportation and all transportation services are provided by independent
third party contractors who are not employed by dokanamar.
Dokanamar platform may be
subject to access to third party content which includes advertising that dokanamar
does not control. Your use of the service acknowledges the different terms of
use and privacy policies that are aligned with your use of third party services
and content. Dokanamar does not endorse nor is it responsible for the services
and content of third party providers. The third party providers are in turn not
responsible for the provision and support of the dokanamar platform in any
manner. Your access to the dokanamar platform using these services or
applications is subject to terms set forth in the applicable third party
beneficiary’s terms of service.
Dokanamar will be from time to
time sending the users or potential users available promotions of the time. The
promotions are in no relation to the agreement you have with dokanamar .
Promotions will be available with codes saying “PROMO CODES”. dokanamar
reserves the right to withhold or deduct credits obtained through the promotion
in the event of the receipt of the credit obtained through the code was in
error or through fraudulent means or in violation of the terms of the
agreement.
You agree that the promo codes
would only be used for the intended purpose and will not be duplicated, sold or
transferred in any manner or be made available to the general public, unless
permitted by dokanamar. They are also not valid for cash and may expire prior
to your use.
As part of your account,
dokanamar may provide you a referral code which is allowed to distribute among
friends, family or other persons to become a new user or a new driver. From
time to time, incentives in the form of discounts will also be made available
and dokanamar sets the amount, incentive type, terms and requirements in its
sole discretion. You may not sell, trade or barter your codes as well as from
advertising your codes in any public channels which includes all social media
channels. dokanamar reserves the right to invalidate or disable the code any
time in its own sole discretion.
With respect to your use of
dokanamar platform and your enrollment as a driver with dokanamar you agree
that you will not:
1.
Impersonate any person
or entity
2.
Stalk, threaten or
harass any person
3.
Carry any illegal
substances (marijuana, drugs of any kind) and alcohol
4.
Violate any rule, law,
ordinances or regulation of any kind with respect to all the governing boards
and the company dokanamar.
5.
Post or interact with
the platform or dokanamar in a manner which is false or misleading, defamatory, abusive
or obscene in any manner, which is offensive, threatening or illegal
6.
Use the dokanamar
platform in any way that could disrupt the services or rights of any third
party, including but not limited to: intellectual property rights, copyright,
patent, trademark, or rights of publicity or privacy
7.
Transfer or sell your
account to anyone
8.
Discriminate against
anyone on the basis of race, religion, country of origin, gender, sexuality,
physical or mental disability, medical condition, age, marital status.
9.
Cause any third party to
engage in the restricted activities mentioned above.
10.
Mention the Second name
(Surname) to the riders.
Cash on Delivery:
To receive cash on delivery, you ensure first do you have
ability to pay that invoice amount to shop.
Driver must be cleared notification immediately when arise
any circumstances due to any reason ( No
fuel, Bike disturb, or accident) on the way after accepted order.
Reason must be cleared due to late delivery.
Delivery man takes responsible, if any damage during
delivery time.
1.
Dokanamar
requires all drivers to have the necessary requirements and qualifications
ready before registering themselves.
2.
The driver must adhere
to the terms of the agreement and provide adequate services to the user
accordingly.
3.
Dokanamar should
be notified of any updates made to your driver’s license and vehicle insurance.
You will receive the first notification of update 30 days before the expiration
of the above said documents, the second 14 days before expiration. If no action
has been made by uploading your updated document, your account will be
temporarily suspended 5 days before the expiry date.
4.
The driver would require
to notify dokanamar of any changes to their address and their commercial vehicle
inspection report ( this should be done within one year or 40,000Km of the
odometer reading mentioned in the first commercial vehicle inspection report)
1.
Always ensure usage of
only one vehicle that was entered during registration while providing services
for dokanamar Adheres to all policies and rules put
forward by the service as well as other regulatory bodies. These may include,
maintaining a professional attitude and keeping the car clean according to
standard procedures.
2.
Vehicle Insurance is the
driver’s sole responsibility.
3.
Comply with all road
safety laws when operating the vehicle.
4.
All of the driver
registration requirements must be followed.
5.
Items left in the
vehicle must be reported immediately to the concerned authorities.
6.
Must take full
responsibility for any losses or damage to the vehicle. We, at dokanamar, care
for the driver’s vehicle. If a rider made a mess in your vehicle that requires
significant cleaning/repair, please let us know immediately. In some cases, we
may be able to charge the rider and issue you a cleaning fee. To request a
cleaning fee, please submit a photo of the mess along with the quote for the
cleaning service within 1 business day of the trip. A quote must have the
following details to be valid: a. The date of the quotation and b. The name of
the cleaning service Please note that for moderate messes - We will not charge
riders for any mess caused by water, or for items that can be thrown away or
wiped up quickly. Cleaning Fee Guide — Fee assessments vary by type of mess and
severity. Based on the photos, quote, and a receipt provided, you may be eligible
to receive payments up to the receipt amount.
7.
Ensure that you use only
one vehicle, entered during registration, while providing services for dokanamar.
8.
This agreement
constitutes the understanding between dokanamar and the driver. Once the
agreement is signed, no changes or waiver to the agreement can be done. By
registering for dokanamar, you agree to all terms and conditions listed on the
agreement.
Your use of the dokanamar
platform requires you to submit your current and updated information which
includes your personal information such as name, email and phone number. Your
failure to maintain accurate and complete information will result in limited
access to the platform as well as the option to opt out of marketing
preferences.
As per BRTC regulations, we at
dokanamar are required to provide driver’s information every three months which
would include your license information, criminal record check and driver’s
record check. We are also required to update them regularly on the number of
trips done and the kilometers travelled, the total hours worked, and the total
amount earned during that duration. The criminal record check certificate of
the driver will be put up in the app and will be having all the required
information.
DOKANAMAR is required to meet
the BRTC evidence of authority as follows. We will be required to
present them on the app for law enforcement.
1.
BRTC Licensee name
2.
Driver full name and passport sized
photograph
3.
Expiry date of criminal record check
4.
Attestation that verifies requirements
have been met
5.
Vehicle make/model/year and license
plate number
Dokanamar is not responsible
for any losses or damages borne on the vehicle.
1.
A copy of the license,
and the vehicle identification certificate applicable to that motor vehicle if
one is issued, must be carried in that motor vehicle when the motor vehicle is
being operated as a commercial passenger vehicle, and
2. No other vehicle identification certificate may be carried in the vehicle.
Visit dokanamar.com to
create your account,
Must be at least 19 years old,
Upload the following documents
to your account:
Driver’s License (Class 1-5),
Proof (e.g. ID Card, Passport, or Birth Certificate)
vehicle insurance + registration,
Must have a car that is no
older than 20 years,
Pass a background screening
check.
Visit dokanamar.com to
create your account,
Must be at least 18 years old,
Upload the following documents
to your account:
Proof (e.g. ID Card, Passport, or Birth
Certificate),
Pass a background screening
check.
Most basic personal
auto-insurance policies permit up to 6 days per month of commercial use. This
should be indicated on your owner’s certificate. If you are active on delivery
for more than 6 days per month, you will need to contract your auto-insurance
broker or visit the website to obtain business coverage. If you have opted for
additional options, then you should contact your auto-insurance broker or visit
the website to see what is allowed under your policy and if additional coverage
is needed. You are responsible for ensuring that you have insurance coverage
that meets compulsory requirements as well as your own coverage needs.
Delivery partners are
independent contractors and responsible for managing their business including
tax and licensing obligations. You can do this online by visiting:
If you are going to deliver by
car, see the City’s business license general application.
If you are going to deliver by
bike, see the City’s bike courier requirements.
Dokanamar makes sure there is a
good network by making sure there are enough drivers to meet every order. This
enables the drivers to get the maximum potential of the deliveries they make.
All earnings from the online orders will be paid to your account on a weekly
basis.